When I decided to put solar panels on my roof, I got bids from a national chain and two local installers, including Ilumen. During the bidding and comparison stage, Ilumen was absolutely the most-communicative and the most-comprehensive, and looking back, I don’t think I would have gotten the experience that I got here anywhere else.
Zach sent over several proposals during my bid process with different configurations of panel size and OEM. He talked me through each one to make sure I understood the process and what he was proposing I buy, and scheduled a quick video chat when we finally settled on one to go through the paperwork. I genuinely appreciated that, contrasted with the national chain who wanted me to sign a contract before they would even come look at the property.
I really couldn’t be happier with the work Ilumen did on my Solar PV system. It works great, and it looks even better. The design called for running all the conduit (the bane of most solar installs) in our attic for a clean look, and it was absolutely the right call.
The entire process, from the first email I sent talking about wanting to put solar on my roof to turning the panels on was 111 days. Zach, Dan and their team were professionals the entire time.
I had questions. Like, a lot of questions. The number of questions that would lead me to get frustrated if I were on the other end of them. Equipment choice. Financing. Data. Permits. Permission To Operate. And it never seemed to phase them. If they needed clarification on some question I had, or accommodating some last-minute rescheduling changes because of some weather, they made sure I stayed in the loop the entire time.
When we specced out the system, the panels we wanted were in short supply, but they were available weeks ahead of our scheduled install, meaning they would proably be gone by the time our install was scheduled. Zach suggested shipping the panels to my home instead, and they live in my garage until the install. I respect that kind of creative problem solving. Zach and Dan came by to unload and inspect them, and there were no further issues on availability.
After our install got pushed back a week to one where I would be out of town, I was worried. I kind of assumed I was going to be a helicopter client (which unfortunately I already understood I was going to be, regardless).
But Ilumen and their installer contracting team handled everything in my absence and kept me in the loop on everything, including identifying some chimney repairs that we’d previously considered resolved but had returned in recent years. You can safely trust these professionals to know what they’re doing.
If you're still shopping around for Solar PV in the area and haven't already, please include Ilumen in your bids. You'll be glad you did.